Beyond Borders Podcast Episode 051: Overview
This episode features Andrealiz Uy, CEO of AB Business Support Services, an SEC-registered offshore staffing and process optimization firm based in the Philippines. With 15+ years in operations leadership across customer service, finance, order management, and global service delivery, Andi shares how she transformed a short-term AP/AR rescue project into a thriving company supporting SMEs and mid-sized businesses across North America and Europe.
Andi discusses AB’s specialized services—including finance and accounting, customer support, technical support, administrative assistance, and back-office functions—and explains how the company’s lean onboarding model, structured SOPs, and KPI-driven approach enable clients to reduce costs, accelerate productivity, and scale sustainably.
Listeners will learn what distinguishes a high-performing offshore team, the operational pitfalls growing companies should avoid, and how AB Business Support Services helps businesses achieve clarity, efficiency, and long-term scalability.
A must-listen for founders, operations leaders, and business owners looking to build reliable offshore teams or optimize their current operations.
Catch the episode here.
Guest Bio
Andrealiz Uy is the Founder & CEO of AB Business Support Services, established after he turned a short-term AP/AR backlog-clearing engagement into a multi-year partnership. That experience highlighted a widespread challenge: companies ready to scale are often held back by inefficiencies, high labour costs, and the absence of strong operational systems.
Andi brings 15+ years of experience in operations leadership, including roles as Director of Operations for a U.S.-based travel company and Operations Manager for a language services firm serving the Asia Pacific region. His background also includes key leadership roles in a global BPO organisation, where he developed deep expertise in service delivery, customer support, order management, and escalation management.
A Lean Six Sigma Yellow Belt and multi-business entrepreneur, Andi is committed to building high-performance Filipino teams and helping scaling companies achieve global operational excellence.
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