Beyond Borders Podcast Episode 042: Overview In this episode, we sit down with Dan Heller and Michael Haskell, Managing Partners with deep expertise in IT consulting, business process transformation, and entrepreneurial leadership. Dan brings over 30 years of experience delivering complex IT solutions to Fortune 100 companies, while Michael shares his […]
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Beyond Borders Podcast Episode 041: Overview In this episode, Earl McDonald reveals how VLBPO isn’t just about outsourcing — it’s about becoming a strategic extension of your business. We dive into how his team uses bi-hourly updates, real-time metrics, and proactive management to help clients grow faster, expand smarter, and hit […]
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Beyond Borders Podcast Episode 040: Overview In this episode, we’re joined by John Hardy, media executive at Vertical Internet Media—the team behind OutsourcingFit, Health Professional Radio and a range of digital content platforms. Fresh from the Bar & Restaurant Expo in Las Vegas, John gives us a front-row view of one […]
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Beyond Borders Podcast Episode 039: Overview In this episode, Wayne Bucklar sits down with Armand Aquino and John Hardy from OutsourcingFit, a company that helps global businesses find the right outsourcing partners in the Philippines. Instead of being a BPO provider themselves, OutsourcingFit plays matchmaker, helping clients connect with the BPOs […]
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Beyond Borders Podcast Episode 038: Overview In this episode, we sit down with Justin Pavsic, founder and CEO of Staff Domain, a global offshore outsourcing company helping small and medium businesses access world-class talent from the Philippines and South Africa. Since launching in 2018, Justin has transformed the outsourcing landscape by […]
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Beyond Borders Podcast Episode 037: Overview In this episode, we sit down with Charlotte Alcantara Reyes, the founder and CEO of OVA VIRTUAL, a virtual assistant solutions provider led by a powerhouse team of skilled Filipina professionals. With over 13 years of experience in corporate HR and business development, Charlotte brings […]
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Beyond Borders Podcast Episode 036: Overview In this episode, we sit down with Mirah Paris Macaorao, Operations Manager at Six Eleven Global Services, to explore how this leading Davao-based BPO is helping clients harness the power of data. With over 18 years of industry experience, Mirah shares her insights into how […]
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Beyond Borders Podcast Episode 035: Overview When Richard Croaker founded Profitmaster Global Outsourcing, he knew Aussie accountants needed something a little different from the typical outsourcing setup. So he dug deep — researching the talent pool in the Philippines, the business rules, and how to keep things in line with Australia’s […]
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Beyond Borders Podcast Episode 034: Overview What does it take to build and scale a world-class BPO operation? In this episode, we chat with Chris Mackintosh, COO of Logix BPO, about the future of outsourcing, automation, and global workforce solutions. From launching greenfield operations in new markets to implementing cutting-edge AI […]
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Beyond Borders Podcast Episode 033: Overview Data is everywhere—but how do businesses turn it into actionable insights? In this episode, we explore the power of data aggregation with Mirah Paris Macaorao, Operations Manager at Six Eleven Global Services. With nearly two decades of experience in customer service, sales, and business operations, […]
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Beyond Borders Podcast Episode 052: Overview In this episode, we’re joined by Adrian Gerard C. Agoncillo, Vice President at 24-Hour HR Process Outsourcing (24HRPO), who brings more than two decades of experience across BPO, recruitment, and HR operations. Adrian shares his career journey—from his early days in the BPO industry […]
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Beyond Borders Podcast Episode 051: Overview This episode features Andrealiz Uy, CEO of AB Business Support Services, an SEC-registered offshore staffing and process optimization firm based in the Philippines. With 15+ years in operations leadership across customer service, finance, order management, and global service delivery, Andi shares how she transformed […]
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