Beyond Borders Podcast Episode 035: Overview When Richard Croaker founded Profitmaster Global Outsourcing, he knew Aussie accountants needed something a little different from the typical outsourcing setup. So he dug deep — researching the talent pool in the Philippines, the business rules, and how to keep things in line with Australia’s […]
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Beyond Borders Podcast Episode 034: Overview What does it take to build and scale a world-class BPO operation? In this episode, we chat with Chris Mackintosh, COO of Logix BPO, about the future of outsourcing, automation, and global workforce solutions. From launching greenfield operations in new markets to implementing cutting-edge AI […]
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Beyond Borders Podcast Episode 033: Overview Data is everywhere—but how do businesses turn it into actionable insights? In this episode, we explore the power of data aggregation with Mirah Paris Macaorao, Operations Manager at Six Eleven Global Services. With nearly two decades of experience in customer service, sales, and business operations, […]
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Beyond Borders Podcast Episode 032: Overview In this episode, we are joined by Ritchie Tendencia, the founder of CSV Now – an innovative outsourcing company helping small and medium-sized businesses scale their customer support operations at a fraction of the cost without sacrificing quality. Ritchie breaks down how companies can reduce […]
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Beyond Borders Podcast Episode 031: Overview What does it take to build a world-class outsourcing service? Christian Emmanuel Enriquez, Executive VP and Chief of Operations at AZPIRED, joins us to share his insights on scaling businesses, optimizing operations, and leveraging outsourcing for long-term success. AZPIRED isn’t just another BPO—it’s an industry leader, […]
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Beyond Borders Podcast Episode 030: Overview What if you could scale your business globally while maintaining control over quality, efficiency, and costs? In this episode, we sit down with Nerissa Chaux, co-founder of Filta, a leading outsourcing and Employer of Record (EOR) firm that’s helping businesses access the world’s best talent. Nerissa […]
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Beyond Borders Podcast Episode 029: Overview In this episode, we speak with Veronica Valera Tuason, Co-founder and Head of Business Development at Intelliworx PH, an outsourcing center based in San Jose, Occidental Mindoro, Philippines. Veronica shares her inspiring journey of launching Intelliworx PH in 2020 alongside her co-founders Brent Tuason and […]
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Beyond Borders Podcast Episode 028: Overview In this episode, we sit down with Eduard T. Ortega, a CPA and CMA with over nine years of experience in audit and accounting. Eduard shares his journey from being an Associate Auditor at one of the Philippines’ largest auditing firms to becoming the Senior […]
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Beyond Borders Podcast Episode 027: Overview In this episode, Operations Manager Crystal Paulene Delmo takes us behind the scenes at SixEleven, sharing how the team approaches SIM registration with innovation and precision. Crystal also offers valuable insights into their strategies and processes, making this a must-listen for anyone looking to enhance […]
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Guest: Mark Shapiro Presenter: Dianne Grace About Executive Boutique Call Center Executive Boutique LLC is a US and Australian-owned and managed company. It was founded by experienced business executives who combined their backgrounds in information technology, law, finance, sales, and marketing to help small and mid-sized businesses be more competitive […]
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Beyond Borders Podcast Episode 045: Overview In this episode, we sit down with Dominic Procter, Founder of Outsourced Staff, a seasoned entrepreneur with more than 25 years of experience in IT, software development, and outsourcing. Dominic shares his journey from working as a Field Services Engineer in his family business […]
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Beyond Borders Podcast Episode 044: Overview In this episode, we’re joined by Ahmed Bedair, Founder and Managing Director of Connectalents, a leading recruitment and HR solutions company with operations in the UAE and Egypt. With extensive expertise in staffing, IT recruitment, HR outsourcing, and executive search, Ahmed has been helping […]
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